PRODUCT RECALL NOTICE
TO OUR CONSUMERS
We wanted to let you know that as a precautionary measure we are recalling Guinness 0.0 in Great Britain because of a microbiological contamination which may make some cans of Guinness 0.0 unsafe to consume.
The Food Standards Agency has now completed their assessment and published their findings. Please find the full assessment here: https://www.food.gov.uk/news-alerts/alert/fsa-prin-55-2020
If you have bought Guinness 0.0 do not consume it. Instead, please return the product to your point of purchase for a full refund. Alternatively, contact the Diageo Consumer Careline on firstname.lastname@example.org or 0345 601 4558 with details of your purchase to receive a refund voucher before disposing of the product.
We are sorry that this has happened.
Which products are affected?
The issue is isolated to Guinness 0.0. No other Guinness variants or brands are affected.
A microbiological contamination has occurred during the production process and our team is working hard to investigate and determine the root cause.
We are working with the supermarkets and other retailers to remove all stock from shelves and communicate this product recall to consumers. We have informed the relevant authorities and our team is working hard to investigate and determine the root cause.
Yes. The Food Standards Agency has completed their assessment & published the results: https://food.gov.uk/news-alerts/alert/fsa-prin-55-2020. Our tests will continue to establish the root cause and understand the full nature of the contamination.
The issue is isolated to Guinness 0.0 and does not impact any other Guinness variants or brands. Guinness 0.0 is a new product manufactured in a different way from other Guinness variants. The health and safety of our consumers is our number one priority.
We are working hard to return Guinness 0.0 to shelves as soon as possible. Production will only recommence when we are completely satisfied that we have eliminated the root cause of the issue and the product meets the highest standards of quality that we and our Guinness drinkers expect.
Please return the product to your point of purchase for a full refund.
You can contact the Diageo Consumer Careline on email@example.com or 0345 601 4558 with details of your purchase to receive a refund voucher before disposing of the product.